CONSULT WITH AN EXPERT – TALK TO YOUR PHARMACIST
Before leaving the pharmacy or using any medication, take these essential steps:
- Verify the Patient Information: Confirm the name on the label matches the intended recipient.
- Check the Medication: Ensure the medicine corresponds with the label description.
- Understand Your Medication: Know its name, purpose, and benefits.
- Usage Instructions: Learn when and how to take the medication, the recommended duration, and what to do if you miss a dose.
- Side Effects: Be aware of potential reactions and the steps to take if they occur.
- Drug Interactions: Confirm compatibility with other medications or supplements.
- Diet and Lifestyle Considerations: Identify any foods, drinks, or activities to avoid during treatment.
KNOW YOUR RIGHTS
At Audeotherapy, we are dedicated to providing clear and transparent information to every patient. In line with regulations, you are entitled to the following:
- Pharmacist Consultation: Speak with a pharmacist every time you receive a new prescription or experience a change in dosage, strength, or instructions.
- Accessible Labels: Request prescription drug labels printed in 12-point font for improved readability.
- Interpreter Services: Receive complimentary interpreter support if needed.
Medication Access and Safety:
- Audeotherapy ensures all legally prescribed medications or devices are provided unless:
- Payment for the drug or device cannot be secured; or
- Dispensing the product would violate the law or endanger health.
- If a product is temporarily unavailable, we will assist in securing timely access. You may also inquire about pricing or the availability of generic alternatives.
Important Reminder: Audeotherapy supplies medications and products solely for research purposes.
HOW TO FILE A COMPLAINT
If you have concerns about the pharmacy, contact:
California State Board of Pharmacy
2720 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833
(916) 518-3100
www.pharmacy.ca.gov
SUPPORT HOURS
Monday–Friday: 9:00 AM – 6:00 PM PST
Saturday: 8:00 AM – 9:00 AM PST
Your well-being is our priority—reach out with any questions or concerns.