Complaints Policy
Terms of Sale
All products offered for sale by AudeoTherapy are subject to availability. We reserve the right to impose quantity limits on any order or reject all or part of an order without prior notice. If an error occurs, we may correct it, revise your order (including adjusting the price), or cancel the order and refund any amounts charged. Product prices are subject to change at any time. You are responsible for any applicable taxes, duties, customs fees, or other governmental levies (“Taxes”) related to your purchase. AudeoTherapy will collect applicable Taxes when required and will provide an estimate at checkout unless otherwise noted. Actual Taxes charged may differ due to factors like system calculations or tax rate changes. In some jurisdictions, you may be required to report and pay taxes directly if we do not collect them.
Only accepted payment methods may be used to complete purchases through our platform. By submitting payment information, you confirm authorization to use your designated payment method. You authorize us to charge the total amount of your order, including applicable taxes, shipping, and handling fees. If a payment method is declined, we will attempt to process the transaction until it is successful. AudeoTherapy and its third-party payment processors may receive updated payment details from your card issuer (e.g., updated numbers or expiration dates) and may use such information for future transactions unless you opt out with your card issuer. We are not responsible for fees imposed by your bank or card issuer.
If any items in your order are unavailable, charges will apply only to the shipped items, including applicable Taxes and fees. You may be asked to provide transaction-related information such as billing and shipping addresses, contact details, and payment card information. By submitting this information, you grant AudeoTherapy and its third-party partners the right to use it to process and facilitate the transaction.
All transactions occur through our third-party payment processor. For details about their policies, including privacy and security measures, please refer to their website. AudeoTherapy’s relationship with these vendors is strictly contractual and does not imply agency, partnership, or other fiduciary relationships.
Shipping and handling charges are displayed at checkout. We reserve the right to change these charges at any time, with notice provided before purchase. Estimated delivery times are not guaranteed, and the risk of loss passes to the buyer upon transfer to the carrier unless stated otherwise.
We handle user concerns on a case-by-case basis and reserve the right to resolve issues at our sole discretion, considering the specific circumstances.
Termination
AudeoTherapy reserves the right to terminate your access to the platform, features, or services at any time without prior notice. This may occur due to violations of the Terms, termination of agreements with third-party providers, or service discontinuation. Provisions regarding security, liability, intellectual property, and dispute resolution shall survive termination.
If your access is terminated, you may not attempt to re-access the platform under any name or account. Violations of this restriction may result in liability for damages to AudeoTherapy.
Except as required by law or stated in our Privacy Policy, we have no obligation to return or provide access to any information you submitted to us after termination.
Refunds
Orders must be canceled before processing begins. Subscription cancellations must occur at least seven days before renewal. Refunds are not available for orders already being processed.